General Data Protection Law - LGPD

Opuspac Ltda

Privacy Policy

When you make a purchase or hire a service on Opuspac or in companies within our economic group, you provide us with some personal data in order to enable your operation. THE Opuspac values ​​the security of your data, respect for your privacy and transparency with you and, therefore, we dedicate this document to explain how your personal data will be treated by Opuspac and what measures we apply to keep them safe.

First of all, we introduce ourselves, we are the Opuspac Indústria e Comércio de Máquinas Ltda, registered with CNPJ 10.780.790/0001-29, with headquarters in the City of Louveira, State of São Paulo, at Rua Humberto Pela, 68, Bairro Leitão, and according to the definition brought by the General Protection Law “LGPD” (Federal Law No. 13.709.2018 – https://bit.ly/32xFga2), most of the time we will be the controller of your information, therefore, we will be responsible for defining what happens with this data and for protecting it.

To make this policy easier to understand, whenever you encounter the terms “Opuspac”, “we” or “our”, we are referring to the controller of your personal data, that is, the companies of the Group Opuspac and, every time you read “user”, “you”, “your” or “your”, we refer to you, our client or user of our platforms.

Every time we mention Group Opuspac, we are referring to our affiliates, associates, subsidiaries and controlling companies. You can access the information on the website through the link https://opuspac.com.

Acceptance of our Policy will be made when you register on our platform. Such acceptance will occur when you agree to the use of your data for each of the purposes described by us here. This will indicate that you are aware of and fully agree with how we will use your information and data.

If you choose not to provide us with the personal data necessary to use our products and/or services or do not agree with this Privacy Policy, we will not be able to provide you with our products and/or services. If you do not agree with this Policy, please end your visit to this website. However, please let us know if you disagree so that we can clarify or improve them.

In order for you to understand this Policy, it is important to provide you with some definitions:

• Processing agents: the controller and the operator.
• Controller: natural or legal person, governed by public or private law, responsible for decisions regarding the processing of personal data.
• Personal Data: any and all information related to an identified or identifiable natural person.
• Sensitive Personal Data: personal data on racial or ethnic origin, religious conviction, political opinion, membership of a trade union or organization of a religious, philosophical or political nature, data relating to health or sexual life, genetic or biometric data, when linked to a natural person.
• Operator: natural or legal person, governed by public or private law, who processes personal data on behalf of the controller;
• Holder: natural person to whom the personal data that is subject to processing refers.
• Processing: any operation carried out with personal data, such as those relating to collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, modification, communication , transfer, diffusion or extraction.

All information provided by you must be true and in relation to your personal data, read the Group's Privacy Policy in full Opuspac.

By accepting these Terms, the user is responsible for any and all damages or losses arising from the information provided by the user, including if these are considered incorrect, subject to all applicable sanctions under Brazilian law, including criminal sanctions. .

By filling in the “I have read and agree to the Terms of Use” checkbox and clicking the acceptance button on the home screen, you freely adhere to the Terms and have read and agree to its conditions.

WHAT DATA IS COLLECTED BY THE OPUSPAC GROUP
During your experience at Opuspac, including browsing the website, we may collect different types of personal data, automatically for the purpose of checking, monitoring and control, or provided directly by you, for example to complete your registration. See below what personal data we may collect and in each situation:

During registration:
Full name;
Email address;
Phone number;
Position/function;
Institution Name;
CNPJ;
City State;.

Below we present some information that will only be accessed if you authorize us. At any time, you may revoke this authorization using our service channels or via https://opuspac.com/br/fale-conosco/

Information that may be collected:
Social login information, if you register through a social network account, such as Facebook, Instagram, LinkedIn and Google, fill out forms such as: Newsletter, Ebook and Contact Us form on the website, and authorize this collection; information about you that has been made public by you or that is publicly available; information we collect from third parties such as commercial representation companies, sales automation tools and CRM tools, complements to your registration data (name, telephone number, position/function, institution, among others).

HOW WE USE YOUR PERSONAL DATA
We use personal data to guarantee quality service and a better experience when purchasing, providing technical services and accessing informational content. We list below the purposes for which we may use your personal data:
Registration data:
To enable the provision of different services available in our Group Opuspac.

To handle requests and queries at our Customer Service and Technical Assistance Center through technical calls and customer service.
To correctly identify the User/Customer.
To send purchased products or communications of offers and informational content.
To contact you when necessary. This contact may cover various topics, such as communication about promotions and offers, answers to questions, responses to complaints and requests, updates on orders placed and delivery information.
To assist in diagnosing and solving technical problems.
To develop new features and improvements, improving your experience with our available services.
To ensure compliance with legal or regulatory obligations or guarantee the regular exercise of the Group’s rights Opuspac. In these cases, we may even use and present the information in judicial and administrative proceedings, if necessary.
To collaborate with compliance with a court order, competent authority or supervisory body.
Increase the level of security of your registration data or even prevent possible fraud.

Navigation Data:
To assist in diagnosing and solving technical problems.
To develop new features and improvements, improving your experience with our available services.

The group Opuspac, as data controller under the terms of the legislation, may also process, collect, store and share with companies under direct or indirect control of the Group Opuspac, always in strict compliance with the Law, your personal data and registration information, and active and passive operations and contracted services to: (i) guarantee greater security and prevent fraud; (ii) ensure their adequate identification, qualification and authentication; (iii) prevent acts related to money laundering and other illicit acts; (iv) improve the service and products and services provided; (v) make offers of products and services appropriate and relevant to your interests and needs according to your profile; and (vi) other hypotheses based on legitimate purposes, such as supporting and promoting the Group's activities Opuspac or to provide services that benefit customers.

We emphasize that new online services, made available by the Group Opuspac, will automatically be subject to the Privacy Policy in force at the time of their use.

WITH WHOM WE MAY SHARE PERSONAL DATA
To carry out the activities listed above, whenever necessary, we may share your personal data with other companies in our group, with service providers, partners or regulatory bodies. We never sell personal data. Below we present a summary of these possibilities:

Service providers/Commercial Representatives: so that we can make our products available and provide our services with quality, we rely on the collaboration of several service providers, who process the personal data collected on our behalf and in accordance with our instructions. These service providers mainly work in updating and enriching databases and cloud storage.

Other companies in the Group Opuspac: your personal data may be shared with other companies in the Group Opuspac, which operate under the same level of security and privacy – including our affiliates, associates, controlled companies and controllers – so that we can improve our products, services and solutions offered to our Customers and/or Users of our platforms, as well as allow a unified management of our entire portfolio.

STORAGE AND SECURITY OF PERSONAL DATA
We adopt the best techniques to protect personal data collected from unauthorized access, destruction, loss, alteration, communication or any form of inappropriate or illicit treatment, including encryption mechanisms. We emphasize, however, that no platform is completely safe. If you have any concerns or suspect that your data is at risk, please contact us through our customer service channels and we will be happy to assist you promptly.

Your personal data will be kept for as long as you are an active customer of Opuspac. After this period, we may store your personal data for an additional period for audit purposes, to enable us to comply with legal or regulatory obligations. We will retain your data for the necessary period, respecting the deadlines established in applicable legislation.

COOKIES AND MONITORING TECHNOLOGIES
We may use certain monitoring technologies to collect information about activities carried out on our digital platforms and branded applications. The information collected through such technologies is used to perform website performance metrics, identify usage problems, capture User behavior in general and collect content impression data.
See below some of the technologies that may be present on the website Opuspac:
Cookies: cookie is a small file added to the User's device to provide a personalized experience when accessing the platform. You cookies they help analyze internet traffic and allow us to know when the User visited a specific website. One cookie does not provide access to a computer or reveal information other than the data the user chooses to share with us.
Pixels: pixels are parts of the code JavaScript installed added to our applications, websites or in the body of an email, with the purpose of tracking, collecting information about user activities, allowing the identification of their patterns of access, navigation, interest and product purchases, and optimizing used for optimize content targeting.
Web beacon: web beacon is a technique that allows you to map who is visiting a particular web page, identifying user behavior with different websites or web servers.
Tools analytics: these tools may collect information about how Users visit our website, and Social Networks of the Group's brands Opuspac, which pages they visit and when they visit such pages, other sites they have visited before, among others.

INTERNATIONAL TRANSFER OF PERSONAL DATA
Some of your personal data may be transferred to other countries, for example, when we use cloud computing services for data processing or storage, located outside Brazil, such as Google Drive services. But don't worry, the Opuspac In these situations, it also observes all the requirements established in current legislation, and adopts the best market practices in order to guarantee the protection and privacy of your personal data.

YOUR RIGHTS AS THE HOLDER OF PERSONAL DATA
Transparency about the processing of your personal data is a priority for Opuspac. In addition to the information provided in this Privacy Policy, you can also exercise the rights provided for in the General Data Protection Law, including:
Confirmation of the existence of processing of personal data.
Access to personal data.
Revocation of consent.
Correction of incomplete, inaccurate or outdated personal data.
Deletion of personal data processed with consent or unnecessary, excessive or when you understand that some point of the LGPD has not been met.
Information about the hypotheses and with which companies, partners and other institutions we may share or receive personal data relating to you.
Information about the possibility of not providing consent and the consequences of refusal, when applicable.
All requests will be handled free of charge, and will be subject to a prior assessment of their identity and the viability of service, in order to comply with any obligations that prevent the complete fulfillment of requests from right holders.

RETENTION AND DELETION OF YOUR PERSONAL DATA
We will treat your personal data with high levels of protection and guarantee your privacy, browsing our platforms and using our services, or potential customers with whom we share our product and service offerings.
When applicable, and even if you choose to delete your personal data from our registration base, the Opuspac may retain some or all of your personal data for additional periods to comply with legal or regulatory obligations, for the regular exercise of the Company’s rights. Opuspac, possible legal actions, audit purposes of various natures, or other deadlines defined and supported by legal bases that justify the retention of this data.

CHANGES TO THIS PRIVACY POLICY
We are constantly seeking to improve our customers' experience. Therefore, our personal data processing practices may change with the inclusion of new features and services, without prior notice.
We value transparency in the way we process your personal data. Whenever any material condition of this Privacy Policy is changed, these changes will be valid, effective and binding after the new version is published on our website.

YOUR RESPONSIBILITIES

When using the Services, you undertake to respect current Brazilian legislation and the provisions of these Terms and Conditions of Use, and shall not produce, make available or share any content that:

a) It involves the practice of an illegal act and violates current Brazilian legislation;

b) Violates the rights of third parties or the rights of the Group Opuspac;

c) Is false, incorrect, imprecise, untimely and may mislead others;

d) Make available or allow access to illegal, violent, pornographic content or any other act contrary to law and public order;

e) Induces discrimination or incites hatred against people and/or groups of people based on nationality, race, religion, sexual orientation, gender, physical condition, nationality, among other acts that contradict public order and current Brazilian legislation;

f) It is protected by third party intellectual property rights and you do not have prior authorization to use it;

g) Contains viruses or other elements that are capable, due to their characteristics (such as shape, extension, etc.), of causing damage or preventing the regular functioning of the system network and/or computer equipment (“hardware” and “software” ”) of the Group Opuspac or from third parties.

While you use the Services offered, you are responsible for:

a) For any act, by action or omission, carried out on our institutional websites, being responsible for the practice of any and all illegal acts carried out by you;

b) For the content generated by you;

c) Repairing damages caused to third parties;

d) For your own internet access and payment for network access services;

e) For the equipment necessary to connect to the internet, such as a computer and modem, ensuring adequate security of the environment, through the use of tools such as antivirus and firewall;

1. f) For not using the Services for purposes other than those indicated on the institutional websites.

WHAT IS NOT THE RESPONSIBILITY OF THE OPUSPAC GROUP?

The group Opuspac uses the best recommended market practices to keep all data entered by the user on the website safe, however it does not guarantee that unauthorized third parties will not use illicit means to improperly obtain such information. Therefore, the Group Opuspac is exempt from liability for damages of any nature that may arise from the knowledge of unauthorized third parties.

Without prejudice to the other liability exemptions indicated in this document, you declare that you are aware that the Group Opuspac will not be responsible:

1) For any defraudation of utility that you may attribute to the Services, for their fallibility, nor for any difficulty in accessing them, resulting from conduct attributable to third parties, such as, for example, internet connection service providers;

2) Due to the presence of viruses or other harmful elements in the Services, capable of causing changes to their computer systems (software and hardware), electronic documents, exempting the Group from Opuspac of any responsibility for possible damages resulting from any harmful elements inserted by third parties;

3) For damages of all kinds resulting from the knowledge that unauthorized third parties may have of any data provided in the Services, as a result of a failure exclusively related to the user or third parties that are beyond any reasonable control.

CONTACT US
Whenever you have any questions about this Privacy Policy, even after reading it, or need to interact with us on matters involving your personal data, you can do so:
Through our service channels available at https://opuspac.com/br/fale-conosco/ requesting options regarding the privacy of your personal data, whenever available; or
by email : privacy@opuspac.com.br

LEGISLATION AND JURISDICTION

The Terms and Conditions of Use will be governed, interpreted and executed in accordance with the Laws of the Federative Republic of Brazil, with the user being competent to resolve any doubts arising from these Terms, the parties electing the Court of the District of Louveira, State of São Paulo, to resolve any dispute relating to these Terms. It is also clear that the use of Services and orders commanded outside Brazilian territory, or those resulting from operations initiated abroad, may also be subject to the legislation and jurisdiction of the authorities of the countries where they were commanded or initiated.

We recommend that you check the updated version of this Privacy Policy whenever you browse our Group website Opuspac.

We are always available to answer your questions and put you in control of your personal data.
Count on us to keep you informed!

Update: November 23, 2020.