It was 2008 when Moisés Curvello, who at the time was assisting the automotive industry in the installation of robots, joined his friend Victor Basso [...]
To the whirlwind of changes due to new technologies, a new perception of reality is now added. A change within another forces us to reconceptualize [...]
1 Introduction In the first part of the text, presented in Newsletter 01, we discussed the relationship and the constant search for patient satisfaction, through [...]
1 Introduction Process management defines the step-by-step of the company's key activities. It evaluates the effectiveness of routines and procedures and is able to visualize [...]
The economy is important, YES, but it cannot solve all the problems of this crisis, which had its apex with the Pandemic, but which had [...]
The barcode can be considered one of the great innovations of the 20th century. This automation technology allows for more detailed transaction information and, consequently, [...]
We don't want to write a blog only with data from advanced countries. We have traveled to many countries; we have visited hospitals and we [...]
According to the Institute of Medicine, USA, patient safety is part of the discipline of Quality. In general all world talk about Quality and Patient Safety and in many cases of Quality Assurance, as a whole, involving both disciplines.
As per our education and culture we have incorporated assurances such as the following: We are the result of our dedication and effort. We are the product of our desire to be and do things. Good people get the best results and do not make mistakes. We cannot fail. We have free will and we do it our way.
YES, there are organizations that work with zero error. Or at least, do not consider an option, to have a single error (although sometimes it happens). These are called High Reliability Organizations (HRO).